Frequently Asked Questions

To make an appointment please call our office. To ensure the best use of time, for both our physicians and patients, all of our office visits are by appointment only. We ask that you arrive at our office 10 - 15 minutes prior to your scheduled appointment time. This will allow you to complete any necessary paperwork and to update any demographic and insurance changes. If you must cancel an appointment, please notify us as soon as possible so we can offer that time to someone else.

Emergencies arise. We will advise you if there is going to be a delay in seeing you. If your schedule won't allow you to wait, we will be happy to reschedule your appointment. We do appreciate your patience and cooperation during our busy times and we will make every effort to keep your wait time to a minimum.

Please refer to our Insurance page to review a list of accepted insurance providers.

You will receive a call quickly with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly by the provider that ordered the labs or tests. Normal values are reviewed and addressed by the physician that ordered them.

Yes, We are excited that you have chosen our office for your family's medical needs. Your comfort and convenience are our priority, and we strive to make every visit to our office a positive experience.

We look forward to meeting you and providing the quality, comprehensive medical care you expect and deserve.

Monday: 8:00am - 7:00pm
Tuesday: 8:00am - 4:00pm
Wednesday: 8:00am - 7:00pm
Thursday: 8:00am - 4:00pm
Friday: 8:00am - 4:00pm

We have a triage nurse clinic to take your call 24 hours a day, please call 215-721-5957. This is for emergency purposes only. Refill of medications and referrals will not get handled after hours.

IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.

Please contact your pharmacy directly to request your prescription refills. The pharmacist will contact us directly.

It will take approximately 1 business day for your prescription request to be reviewed and approved by the attending provider. Once approved, the request will be electronically submitted to your pharmacy.

Please be aware that If a prior-authorization is necessary, it may take up to 5 days to process.

Please Note: If you have not had an appointment with a Advocare Sunset Road Medical provider during the previous 6 months, we will not be able to complete your prescription renewal request. Please call the office during normal business hours and select option #2 to schedule an appointment.